Director of Client Information Systems

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK  

The Director of Client Information Systems is responsible for effective utilization of the organization’s electronic health record - EHR (myEvolv from Netsmart) and related client information systems to advance the organization’s mission of providing services that strengthen the community. This position leads a dynamic team of specialized staff and works closely and collaboratively with the technology and quality improvement teams, system users, administrative staff, direct service providers, and relevant vendors and external partners. Ideal candidates combine technical expertise with strong leadership and communication skills to align information systems with business needs and client expectations. Experience supporting and configuring an EHR in a social service, healthcare, or similar setting is required. Knowledge and experience with Health IT regulatory compliance is also important. This position provides escalation support to the EHR support team and is key in elevating the technical capacity of the team through documentation, training, and coaching. Strong problem solving, project management, and communication skills are paramount to being successful.

Compensation: to be discussed upon interview
Work Schedule: 40 hours per week

Click to see benefits and company perks

PREFERRED MINIMUM QUALIFICATIONS 

• Bachelor’s degree in technology, social service, healthcare, or related field, or equivalent combination of education and experience. 
• Seven years of progressive experience working with health IT systems in a social service, healthcare, or similar setting to include experience with staff supervision and leadership.
• Familiarity with relational databases, SQL, and JavaScript is preferred.
• Understanding of HIPAA privacy and security regulations and data security practices.
• Strong problem-solving, project management, communication, and customer service skills.
• Ability to work independently, prioritize tasks, and handle multiple responsibilities effectively.
• Is dependable and punctual regarding scheduling, attendance, and follow-up.

Essential Duties and Responsibilities 

• Strategic and Operational Planning - Establish and successfully achieve short and long-term goals related to effective operation, use, and enhancement of the organization’s EHR and related client information systems.
• System Configuration - In collaboration with the organization’s HIPAA Privacy and Security Officers, configure user access, security settings, and permissions in accordance with organizational policies, HIPAA security standards, and other regulatory requirements.
• System Enhancement - Collaborate with stakeholders to identify needs, deliver system enhancements, optimize use of the system, and increase user satisfaction.
• System Maintenance - Research, test, and implement updates, upgrades, and enhancements to maintain effective and efficient operation of the system.
• Partner Relationships - Evaluate and foster long-term, collaborative relationships with key vendors and technology partners.
• Data Reporting - Manage availability and effective use of standard system reports, as well as the request, development, and delivery process for custom reports.
• User Support - Ensure that user support is provided in a timely, accurate, consistent, and helpful manner.
• Team Leadership - Cultivate a high-performing team by recruiting, training, coaching, and developing specialized staff, supporting knowledge sharing and growth, fostering a customer-centric culture, and assessing and addressing performance. 
• Team Support - Provide escalation support and knowledge transfer to strengthen relevant technical skill across the EHR support team.
• Continuous Improvement - Engage in continuous improvement efforts based in operational metrics to ensure a high standard of service delivery.
• System Training - Develop and coordinate delivery of in-person, virtual, and on-demand training to support effective and efficient system use and understanding.
• System Documentation - Create and distribute user-friendly documentation, guides, and other materials to support effective and efficient system adoption and use.
• Learning and Development - Actively participate in trainings, education, user groups, and other learning opportunities to continuously strengthen relevant skills and knowledge.
• Collaboration and Communication - A substantial degree of communication and collaboration, both written and verbal, with users, managers/supervisors at all levels of the organization, and external providers, vendors, and organizations is critical for success.
• Abides by all specific program and agency procedures, policies, and requirements.
• Is prompt and accurate in completing all required projects, reports, statistics, and other requirements.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
• Creates, maintains and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed on company physical work site.
• Performs other duties as assigned.