Specialist, Product Service & Support

Organization Summary

Lindsay Corporation (NYSE: LNN) is a leading global manufacturer and distributor of irrigation and infrastructure equipment and technology. Established in 1955, the company has been at the forefront of research and development of innovative solutions to meet the food, fuel, fiber and transportation needs of the worlds rapidly growing population. With the acquisition of Elecsys, LLC in 2015, Lindsay is now a leader within the Industrial Internet of Things (IIoT), developing connected products and services that enable our constantly evolving world. We offer a complete portfolio of industry-leading irrigation and infrastructure products and services to create custom solutions that benefit our customersand the world.

Position Description

This role will have global responsibilities for assisting users of Elecsys branded products (Customers, Channel Partners, Internal) with advanced operational and technical support needs through multiple medias. This position will be responsible for providing quality service and support in a variety of areas including help desk support, internal and external Elecsys Connect users. If you thrive in a team environment and are passionate about seeing your team succeed this is the role you have been looking for.

Position Details

This exempt position sits at Elecsys in Olathe, Kansas. This position will be responsible for providing quality of service and support in a variety of areas including internal and external Elecsys Connect user training and orientation, issue tracking and escalation, fulfilling information requests, remote technical assistance, software and hardware troubleshooting, customer assurance and new product development, new features, bug fixes and warranty testing and validation. This position will also have strong ties with Commercial activity and priorities with other duties as assigned.

Duties & Responsibilities

• Build an in-depth knowledge of the Elecsys product suite and how it interacts with our Elecsys Connect Platform.
• Achieve an in-depth working knowledge of Elecsys branded products to assist on set-up, hardware installations, and troubleshooting.
• Make independent decisions regarding identification of issues, root cause and a plan of action to resolve issues presented.
• Handle the more complex troubleshooting issues including 3rd party vendor escalations.
• Develop and deliver training using multiple medias that include in-person, webinar, video, and phone.
• Make recommendations on equipment needed to build the network.
• Identify, document, and proactively communicate solutions to issues as presented.
• Provide description of issues/bugs, complete ticket requirements and submit for resolution prioritization.
• Configuring systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person.
• Documents accurate case records of customer issues, status progress and problem resolutions utilizing our department case management system.
• Writes new procedures and updates existing as needed.

• Support Commercial initiatives including customer outreach.
• Leverage Customer engagement by identifying products needs and enhancements.

Qualifications

Bachelor's degree and/or previous experience working in industrial technology solutions, engineering, or electrical field. Customer Support/Help Desk environment experience will also be considered.

Excellent verbal and written communication skills.

Robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude.

Knowledge of electrical systems

Ability to work in a fast-paced, team-oriented environment where you will successfully manage multiple user cases simultaneously.

Ability to communicate technical problems and solutions to train and outline issues identified.

Good organizational skills and the ability to multi-task is essential.

Savvy with Microsoft office and web-based applications.