Customer Service Operator - Omaha (On Call Days)

RESPONSIBILITIES:

• Responsible for assuring quality daily operation of the facility's telephone switchboard and assisting with the mail room operations.
• Follow Operational Definitions to ensure adequate and quality implementation of efficient telephone services and support to all Madonna employees and customers.
• Operate the switchboard in a manner that will ensure adequate and quality support of all incoming and outgoing telephone calls. This will include the use of the computer and automated equipment associated with the telephone system console.
• Maintain adequate equipment, supplies, and preventative maintenance programs.
• Assist in the processing of all incoming and outgoing mail. This includes placing the mail in the sorting bins, using the postage meter, and forwarding patient mail as required. On evenings and weekends it will require the delivery of often heavy mail sacks to the front entrance for pick-up by the post office.  Occasionally pushing the mail cart for delivery may be needed.
• Prepare daily activity reports on switchboard and mail room activities.
• Maintain interdepartmental communication and participate in Communication and Information System staff activities.
• Log and summarize postage usage daily.
  
  
  
  SKILLS & ABILITIES:
• Strong commitment & dedication to Madonna and the patients we serve
• Friendly, caring and professional demeanor to achieve an excellent patient/customer experience for individuals going through difficult experiences
• Excellent communication skills
• Sedentary work - Requires adequate vision to read handwritten numbers/material and computer printouts, and must be able to view the computer screen a good part of the day.
• Must possess adequate hearing and speech to answer the telephone and communicate efficiently with others about telephone needs and answer questions.
• Must be able to cope with stress of deadlines and working in a small, physically close and fast paced office.
• There will be the need for an occasional extended day.
  
  EDUCATION & EXPERIENCE:
• Telephone switchboard experience, preferably on a Cisco Call Manager system.
  Madonna provides a professional work environment free from discrimination and harassment, including sexual harassment.  Discrimination or harassment on the basis of a current or potential employee's race, creed, color, religion, sex, sexual orientation, gender identity or gender expression, age, disability, national origin, pregnancy, receipt of public assistance, marital status, Vietnam era veteran status, genetic information, or any other protected class specified under applicable local, state, or federal law is expressly prohibited.