AKRS Perks:

We are looking for a Service Manager to join our team at our Norfolk location.

Responsibilities:

Communicate, enforce, and monitor effective Service Department processes and standards to ensure internal and external customer satisfaction as well as department efficiency
Facilitate a Customer Satisfaction Program to enhance and maintain customer relationships
Hire, train and develop technicians
Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
Grow Service Department and increase shop demand
Review work orders for completeness and accuracy prior to customer billing

Requirements:

5+ years of experience with John Deere and competitive products
Ability to professionally lead and motivate others; prior management experience preferred
Strong interpersonal skills
Strong written communication skills
Ability to analyze and interpret financial reports
Associates degree or equivalent experience require