Creighton University School of Dentistry is currently seeking an empathetic, flexible, customer service-driven individual to join the Patient Care Coordinating Team. As a Front Desk Patient Care Coordinator II you will be a key member of the front-desk team, you will be the primary contact for front desk registration and patient check-in as well as function as the primary contact for Periodontics Surgery scheduling. In this role, you will also act as a patient liaison during clinic sessions to ensure quality patient access, experience, and the flow and timeliness of patient care.

Bilingual in English and Spanish languages preferred, but not required.

Work Schedule: Full-time, 12-month role; Usually Monday through Friday; 7:30 am to 4:30 pm, with occasional evenings

Key Responsibilities

Check-in patients at all times during the day
Patient admissions/scheduling/re-assignments/referrals.
Scheduling Appointments for pre-doctoral dental students
Manage the dental front desk e-mail and faxes (incoming and out)
Assist patients with questions
Assist students with questions and tasks
Manage all paperwork (incoming and out)
Manage supplies
Make telephone calls and answer telephone calls
Distribute mail
Data entry of health forms
Monitoring monthly clinical reports
Assist with special clinical events
Directing patients and guest
Maintain cleanliness in patient waiting area
Coordinating incoming patient referrals
Promoting positive patient and student clinical experience

Qualifications

High school diploma or equivalent
2-4 years related experience.
Bilingual, Spanish preferred but all applicants will be considered
Excellent oral and written communication skills.
Ability to multitask.
Organizational skills and attention to detail required.

The Creighton Dental Clinic is located in our state-of-the-art School of Dentistry, in the heart of downtown Omaha. Our clinic services over 45,000 patient visits annually and are comprised of approximately 460 students, with approximately 100 full-time, and 70 part-time faculty.

At Creighton, you are part of something big. Your skills and passions unite with thousands of faculty, staff, and students inspired to change the world. Here, we offer meaningful work driven by a 475-year-old Jesuit tradition committed to social justice and serving others. Through this tradition, we push the boundaries of innovation. We pursue new knowledge for the betterment of society. We seek to improve our world through Catholic and Jesuit values. And it all starts with you.