Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Sr. Telecom and Network Analyst (Voice and Data Analyst)

Analyze, coordinate and program voice and data services within complex, multi-building and multi-campus environment. Coordinate the physical adds and moves for voice and data ports; review data and port availability and analyze/program voice system infrastructure. Troubleshoot voice and data communication issues. Facilitate escalation procedures and proactively communicate with IT staff along with end users on the status of the service issue.

Required Qualifications:

Three years experience with voice and network systems, where intermediate knowledge of voice and data network services has been acquired, required.
BA in telecommunications, voice networks or related information technology field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
Project management required.
Ability to determine, analyze and resolve system problems within a timely manner required.
Working knowledge of networking functionalities and terminologies to include such things network switches, blades, ports, configurations, VLANS and IPs required.
Working knowledge of voice communication systems and network required.
Ability to work and learn independently required.
Ability to travel and rotate on-call required.
Ability to work evening and weekend hours to minimize disruption of service availability
for a critically available healthcare environment required.
Have means to remotely access voice/data systems from home required.
Ability to physically report to campus locations after hours if necessary required.
Valid drivers license required.

Preferred Qualifications:

Voice or data network experience in a large, complex critically available health care environment preferred.
Experience with ACD administration, call management reporting, Contact Center experience, PBX administration, VOIP and Cisco networking knowledge preferred.
Intermediate knowledge of voice systems and their adjuncts such as call accounting packages, various voice network systems and AVST or similar voice mail preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.